Indian Railways have Introduced a new way to cancel train tickets. This new method will be active from April, 2016 on wards. Passengers can cancel the train ticket by dialing 139 from their mobile phones and confirm the details of the confirmed. After that passengers will receive a OTP message which has to produced at the railway counters on the same day to get refund. This 139 facility is only available for the tickets booked at the railway counters.
The Indian Railways introduced this facility to make hassle free cancellation of the tickets. Recently the Indian railways have doubled the cancellation fee to stop agents and other mediators from booking train tickets in advance.
Current Process for Cancelling the Train Tickets:
Currently Passengers can book train tickets either at the railway counters or at through the IRCTC Portal. Users who booked train tickets through IRCTC portal have to login to the portal and cancel the tickets. IRCTC will refund the money and credit to the account used for booking the ticket. Users who booked tickets at the railway counters have to visit the railway stations, fill the cancellation form and submit the form to the railway employees. After the ticket cancellation, railway department will refund the money immediately.
Now with this new process, passengers can cancel the ticket by calling 139. After that passengers can go to the railway counters at their convenient time to receive the refund. However passengers are not happy with doubling the cancellation amount. On the other side the railway department supporting this by saying that it will benefit the genuine passengers and stops agents from booking tickets.
Whats your comment on this new cancellation policy. Is it convenience for users. What other ways can you think of cancelling the train tickets?